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...that she might be a sufficient reason for young Candide

and he for her


March 29th, 2001

(...but just a little) @ 10:18 pm

Current Mood: drunk

So I drove the 45 minutes to Northville today to get my sprint phone looked at. I explained to the woman that I thought my connection hardware was shot, and explained the symptoms. Half an hour later they come out all proud of themselves because they've gotten my phone to charge by replacing the battery. Duh. "My problem is the phone won't charge once the battery's depleted..." Oooohhhh... Hmmm... Another half an hour: "We've found the problem, you need a software upgrade, but our computer's down, so could you come back another day?"...Yeah. That's my problem...I can't charge my battery because I didn't get the latest software bugfix. ? "I live in ANN ARBOR. I don't want to come back later, I want you to go back in there and fix my goddamn phone, you fucking halfwit." (I'm paraphrasing...:)) They tell me if I can wait 30 mins for them to get the computer up, they can upgrade my software (!) and send me on my way. Fine. Hell, maybe they're right, what the fuck do I know. So I wait. 40 minutes later, "Um, sir? We've got good news and bad news [direct quote]. The good news is we're going to just give you a shiny new phone. The bad news is your phone [gasp!] has a bad connector, so when we tried to upgrade the software we fried it. If you had any important numbers on there...um..." I replied that that was hunky dory, and if I could just have my fucking phone I'd be on my merry way.

The moral of the story here is that I hate it that people have to assume, on meeting me, that I'm at or below average intelligence (sad). If the roles were reversed, I'd do the same (hell, in this case I'd have been generous...), so I'm not saying they're in the wrong, but I know I'm an intelligent and careful guy, so when I say I've got a bad connector, and waste 3 hours of my time AND their time because they choose to COMPLETELY ignore any possibility of my knowing what I'm talking about, it kind of pisses me off.
 
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From:shannidee
Date:March 29th, 2001 07:41 pm (UTC)
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That's why VoiceStream rules (that and I work for them). If our dealers don't know what the problem is they won't waste your time! ...*sighs* They'll just tell you to call customer care. But that's not my point... WE in customer care rock! Shameless plug
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From:hawk
Date:March 30th, 2001 07:34 am (UTC)
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The problem wasn't the service. They 'thought' they knew what was wrong, and I can't really fault them for trying to 'fix' that problem. The thing that pisses me off the most is the fact that it's a 45 minute commute to the nearest Sprint service center. I'm pretty happy with sprint on the whole. And the customer care people (I called first) were reasonably helpful. They just couldn't replace my hardware based solely on me saying "gee, this doesn't work...I'm not sure why." 'course if you're sayin' that VoiceStream gives a free phone to everyone who calls for service, I'm signin' up! :)

Oh, also, they had this phone in the store (I had like 3 hours to kill, so I looked at and read about absolutely every product in the place) that was under 3 ounces, and was about half the size of my (extremely compact) phone. 400 dollars was too high a tag...hopefully it'll be down to 200 in a year. I don't want my phone to access the web, cook my dinner, and play MP3's. But if I could comfortably carry it around in my crack, now THAT would be cool. "Hang on, think I'm getting a call, my ass is ringing."

...that she might be a sufficient reason for young Candide

and he for her