God. I need to start tape recording my conversations with phone reps. Is that legal? I don't really care if it's ethical, there needs to be more exposition like this of how shockingly stupid people can be. (NOTE: I fully respect there are smart tech support people. I also wish I had recordings of some of the amazingly savvy and on-point conversations I've had with non-morons. But they are certainly diamonds in the rough.)

I say this after reading this blog and then looking at XKCD's contribution. Funny stuff. I nearly wet myself reading that transcript. Oh, man. I have soo been there.